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Technical Assistant

Job Type:  Full-Time
Location Type:  Onsite
Primary Location: 

Bogota, CO

  W3Schools.com

Job ID: 12333 

Alternate Locations:  

 

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

 

🎯 Position Purpose

The main purpose of this role is to deliver high-quality after-sales technical service by managing the warranty process, reviewing returned products, and controlling parts and accessories inventory.

This position plays a key role in product evaluation, warranty validation, and technical review of defective units, ensuring efficient resource management and achievement of financial targets while maintaining excellent service standards.

🚀 Key Responsibilities

  • Review, inspect, and technically evaluate returned and defective products to determine warranty validity and proper disposition (repair, replacement, reclassification, or scrap).

  • Manage and administer the warranty portal, ensuring accurate and timely processing of claims.

  • Control and document defective product returns, ensuring traceability and compliance.

  • Classify returned products for inventory purposes based on technical evaluation.

  • Coordinate order processing from service centers through invoicing and dispatch.

  • Provide technical support and order status updates to service centers.

  • Participate in demand forecast meetings to support parts and accessories planning.

  • Support RTRN and P&A IDR SOA processes.

📊 Business Impact

  • Operates with minimal supervision and strong technical judgment.

  • Ensures accurate warranty validation to protect company financial performance.

  • Contributes to continuous improvement through product failure analysis and trend identification.

  • Collaborates with internal teams and service centers to strengthen after-sales operations.

🎓 Qualifications

  • Associate Degree (2 years) with at least 2 years of experience in administration, customer service, after-sales service, or technical repair.

  • 1+ year of experience in Customer Service, Logistics, or Technical Service environments.

Preferred:

  • Experience working with SAP.

  • Proficiency in Excel, Outlook, Salesforce, and PowerPoint.

💡 Skills & Competencies

  • Strong technical and analytical mindset.

  • Ability to diagnose product issues and validate warranty conditions.

  • Process-oriented and disciplined.

  • Results-driven with attention to detail.

  • Strong communication skills to interact with service centers and internal teams.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Problem-solving skills and sound decision-making capability.

🛠 Technical Requirements

  • SAP

  • Salesforce

  • SharePoint

  • Microsoft Excel, Word, PowerPoint, Outlook

🌎 Additional Requirements

  • Availability to travel if required.

  • Flexibility to work additional hours when needed.

  • Ability to work effectively under pressure and time constraints.

 

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.
Date Posted:  Feb 16, 2026

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