After Sales Leader

Job ID: 7590 

Alternate Locations:  

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Specific Responsibilities

Specific responsibilities will include but are not limited to:

General Responsibilities

• After Sales Team Leadership.
• Internal and External Trainings.
• RAEEs Management.
• Service Centers Network Management.
• Report to After Sales Service & Quality Manager ROSA on area related tasks.

After Sales Team Leadership

• Training and Team's Performance Monitoring.
• Tools Creation if needed.
• Seek Constant Improvement.
• Exchange and Refunds Approvals.
• Social media Claims Escalations.
• Legal Claims Cases Closure Responsible.

Internal and External Customers

• Call Center training, process review and support.
• Customers Trainings, Visits and After Sales Policy communication and follow up.
• Local team Trainings and After Sales Policy communication and follow up.
• Customers Agreements review, commercial team support.
• Direct Customers interlocutor on After Sales related matters.

WEEE Management

• WEEE Vendor Relationship.
• WEEE Plan Owner and Responsible.

Service Centers Network Management

• Master Services Agreements Management.
• Approving New Service Centers.
• Master Service Closure reports and invoicing approvals.
• Maintain periodic meetings with these suppliers.

Reporting

• After Sales Budget and Provisinon Responsible.
• KPIs Management and Accountability.
• Service Parts Forecast Management.
• Service P&A Inventory Management (IDR/E&O).
• Periodic KPIs region call reports.

Experience & Qualifications

• Bachelor on Engineering or Administration or 10 years of equivalent experience on similar After sales position.
• 5 years in previous similar After Sales position. 3 years of leadership experience.
• Working application of Excel for tracking and control and Word and Power Point for reporting purposes. SAP or similar system knowledge is desired.
• Advanced English.
• Analytical, problem solving and good communication skills.
• Outstanding follow up and follow through capabilities.

Ability to plan work on a daily basis, work independently with little supervision

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.