After Sales Assistant

Job ID: 14268 

Alternate Locations:  

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Specific Responsibilities

Specific responsibilities will include but are not limited to:

General Responsibilities

• Service Center Network Support
• End Consumer & Customer Care
• Legal Clamis Support
• Report to Devolution Supervisor on area related tasks
• Defective Returns Credit Notes
• SEAL

Service Center Network Support

• Work directly with Service Centers and Master Services to expedite cases resolution for warranty
• Record of activities made by CSTA
• Record for service order made by CSTA
• Support in training for service technicians (new products and line)
• Salesforce Platform Management and Maintenance.
• Service Center Audits.

End Consumer & Customer Care

• Call Center support and assistance.
• Call Center Cases support and follow up.
• Service Center Cases support and follow up.
• Supports ecommerce area on Product Exchenge Process.
• Social Network Claims Support and resolution
• Tracking the collection and receipt of physical warranty replacements from Service Centers and end customers.
• Tracking to guides and routes  for the collection and delivery of physical replacements and spare parts.
• Administrate inventory of spare parts and accessorie
• Maintain monthly records of the IDR of physical changes
• Maintain an updated report of each request for physical changes and verify KPIs

Defective Returns Credit Notes

• Obtain costumer price product
• Search costumer invoice according to the product´s cost
• Create Credit Note in SAP and/or on the customer's online portal

Legal Claims Support

• Legal Claims Cases Support.
• Support After Sales Supervisor on legal cases investigation.

Administrative 

• Call Center Cases Follow Up.
• Support After Sales Supervisor on area related reports.

• SEAL

• Training and coaching

 Experience & Qualifications

• Administration and/or Technical degree or 3 years of equivalent experience on similar technical position.
• 3 years in previous similar After Sales position.
• Working application of Excel for tracking and control and Word and Power Point for reporting purposes. SAP or similar system knowledge is desired.
• Intermediate English.
• Analytical, problem solving and good communication skills.
• Outstanding follow up and follow through capabilities.
• Ability to plan work on a daily basis, work independently with little supervision.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.