Senior Analyst, IT Field Services

Job ID: 14228 

Alternate Locations:  

Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work together to win, grow, and make a real impact—supported by a high-performing, inclusive, and collaborative environment where you can be your best, every day.

OVERVIEW:

A Newell Brands Sr. IT Analyst must possess a general knowledge of computer platforms, software and hardware in use at Newell Brands.  They must understand and follow efficient and cost-effective methods of accomplishing tasks and goals. They are an active participant and occasional leader in team activities and collaborate with others for the successful completion of problem resolution and projects.

RESPONSIBILITIES:

• Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices
• Installation and support of software applications
• Knowledge of Windows OS, Mac OS, and productivity applications
• Answering technical/support questions for the user community
• Diagnosing, troubleshooting, and resolving hardware and software problems
• Ensure technical incidents/tasks are processed and completed in a timely and accurate manner
• Provide correct routing and escalation when required
• Communicate status of issues with requestor and management in writing and verbally
• Create and edit technical and training documentation
• Contribute to a positive and cohesive team
• Provide mobile user support – remote connectivity
• Provide on call support during all non-business hours
• Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems
• Travel to other sites as necessary (up to 10%) 

QUALIFICATIONS:

• High School Diploma or equivalent
• A college level degree or completed courses in computer sciences or related fields, or related relevant experience
• Minimum 5 years of related work experience in desk side or call center support
• Experience with warehouse environment is a plus
• Strong process and analytical mindset
• Strong inter-personal skills and can confidently relate to all end users
• Demonstrate strong organizational skills
• Must be able to work independently with little supervision; must also possess good judgment, knowling when to escalate issues 
• Actively stay abreast of new and current technologies

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.