Consumer Services Representative (English and Italian)

Job ID: 123 

Alternate Locations:  

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service. 

Our portfolio of products is very diverse - from stationery to small household appliances.  

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot. 

Key responsibilities: 

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric. 
• Create and maintain consumer information and case management to relay accurate information back to the business. 
• Uses knowledge of products to ensure accurate information is communicated to consumers. 
• Seeking solutions in case of unusual queries or requests 
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint. 

Don’t have experience in consumer service or with systems that we use? 
No problem! You will learn that with us! 

Minimum requirements: 

• Fluent English (B2/C1) (spoken & written) 
• Fluent Italian (B2/C1) (spoken & written) 
• Good command of MS Word and Outlook 
• Outgoing with excellent communication skills (verbal & written)  
• Empathy and openness for working with consumers 

Preferred: 

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.) 
• Organizational skills with ability to prioritize 
• Detail oriented 
• Positive attitude and great interpersonal skills, incl. rapport-building and listening 
• Previous experience in user support/helpdesk/customer service will be an asset. 

#LI-Hybrid #LI-RT1 

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.