Customer Service Coordinator - Italian & English - Campingaz

Job ID: 12040 

Alternate Locations:  

Location: Poznan, Poland

Reports to: Customer Service Team Leader

Contract: Permanent, full-time

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Your Key Responsibilities:

• Process sales orders placed by customers, sales agents, internal orders,

• Raise requests for creating customers' accounts and changes,

• Provide professional advice on offered product range,

• Remind customers about promotions, market activities,

• Cooperate with Sales team, Supply Chain and Distribution centers in Italy,

• Manage customer portals,

• Maintain tables & output settings in SAP,

• Direct contact with the customer via email and phone.

What You’ll Need:

Minimum:

• Fluent Italian (C1) (spoken & written) and communicative English

• Attention to details

• Excellent verbal and communication skills

• Teamwork spirit

• MS Office (Word, Excel, PowerPoint) proficiency

Your Advantage:

• Polish language

• Fast learning skills

• Commercial skills

• Knowledge of SAP and/or Sales Force

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

• Full-time employment contract

• Customer Service and Product trainings as an integral part of your induction

• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development

• Private healthcare

• Pension plan (PPE) with company contribution of 3,5%

• Fully sponsored life insurance

• Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00

• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others• Partly financed Multisport Card or cinema tickets

• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices

• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.

• Employee Referral Program – an opportunity to get a bonus

• Garaged parking for bicycles in the same building

• Expectant Parents Gift

• Additional projects for those hungry for knowledge and development

• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen

• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)

• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Are you interested?

If so, please click on “Apply Now” on this site and upload your CV.

By submitting your CV, you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.