Claims Specialist (English)

Job ID: 2922 

Position title: Claims Specialist (English)

Location: Prague, CZ

Reports to: Claims Team Leader
Contract type: Permanent

Job summary

As a Claims Specialist you will help our customers/business partners by handling their claims related to: pricing, quality issues, shortages, returns, transport issues, handling errors.

Key responsibilities:

• Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures
• Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation
• Effective communication and collaboration between the functions of accounts receivable; collections, cash application and also with Customer Service, Finance, Distribution &Transportation, Quality
• Sarbanes Oxley compliance in the claims management area
• Digital filing of all completed claims forms, documentation and proof of deliveries.
• Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data

Minimum Qualifications:

• Demonstrated experience in customer service
• Fluent English (written & spoken)
• Good command of MS Excel, Word, Outlook

Preferred Qualifications:

• Knowledge of SAP
• Accurate, organized with good prioritization skills
• Result-oriented, problem solver
• Effective communication skills
• Team player

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

• Flexible hybrid working system (on average 3 days in the office and 2 days at home p.w.)
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Employee Referral Program – an opportunity to get a bonus
• Global Employee Assistance Program 
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work
• Access to Employee Resource Groups that foster Diversity & Inclusion
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Are you interested?

If so, please click on “Apply Now” on this site and upload your CV in English.

If your application is shortlisted, our recruiter will invite you for an initial phone interview.

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/  If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.