Business Development Executive

Job Type: Full-Time

Location Type: Remote

Primary Location:

Scoresby, Victoria, AU

POSITION TITLE: Business Development Executive (BDE)

DEPARTMENT SALES: Sales

REPORTS TO: National Sales Operation Manager

DIRECT REPORTS: No Supervisory responsibilities

POSITION SUMMARY: The BDE manages/supports a specific group of accounts in a designated region/territory. They will be responsible for achieving their monthly sales targets and year on year sales growth. Strategic thinking, delivering high performance customer satisfaction, the ability to identify and develop additional business opportunities through the effective sell in, sell through of our core lines are all key components of this role.

ESSENTIAL CRITERIA:

Qualifications:

Tertiary education in Business or similar field

Experience:

Strong experience in Electrical Specialty and Department Store retailers including Harvey Norman, The Good Guys, JB Hi-FI, Betta Electrical, Myer, David Jones
Proven track record in delivering high performance sales by managing key accounts
Track record of strong customer relationships

Competencies (knowledge, skills, and behaviors):

High commercial acumen and a record of confidence dealing with decision-makers
High level of planning & data analysis
Knowledge of statistics and data collection/analysis techniques and principles
Outstanding negotiation and persuasive/influencing skills
Excellent oral and written communication and professional presentation skills
Strong listening and questioning skills
Ability to effectively manage customer and staff relationship, promptly responding to queries, ensure promises are kept and manage expectations
Ability to lead an assigned task using own initiative
Ability to work as part of a team and work independently as required
Must be able to quickly understand the customer, their products and their industry, and track competitive activity
Excellent organization and time-management skills
Ability to travel within your state and Interstate is a must

MAIN ACTIVITIES:

Activities

Description of activities and responsibilities

Forecast, plan and grow revenue

Understand the commercial levers that can be moved to impact the financial performance of their stores
Plan and organize personal sales strategies to maximise ROI for the territory
Work closely with customers to identify current and future requirements and proposing suitable solutions to grow the revenue of their business
Identifying, present and secure new/core range offerings that will increase the store revenue suitable to the store demographics
Possess strong ability to prospect, negotiate, and close sales
Plan store visits around, sales opportunities, actioning new product lines, catalogue and promotional activity
Manage a close knowledge of competitor activities/capabilities and take prompt action regarding any potential threats and opportunities

Managing customer relationships

Conduct regular customer reviews, by developing and implementing business development plans
Ensure customer information on our CRM is updated with current and relevant information
Establish and maintain long-term customer relationships by understanding the customer’s requirements, buying criteria and decision-making process, to ensure key decision makers are engaged and responsive to requests/suggestions on growth opportunities
Attend customer functions, promotional and marketing activities
Ensure customer issues are dealt with efficiently by coordinating the necessary support required to ensure customer satisfaction

Promotion

Promote products/services through attending conventions, trade shows, VIP nights etc.
Ensure effective/prompt communication is shared with customers on all promotional activity
Maximise key promotional events through off shelf displays in prominent locations in-store

Product

Strong product knowledge and presentation skills
Impart product knowledge, key features & benefits on core/NPD lines via external Marketing Launch Documentation
Demonstrates products to customers and assists them in selecting those best suited to their needs with a focus on adhering to and growing core range product representative
Ensure all products including NPD are professionally displayed/correctly priced on shelf
Monitoring and reviewing warranties, returns and service issues
Conduct regular training sessions with store staff on selected products

KPI’s

Exceeding financial & non-financial key performance indictors (KPI’s)

Teams

The effective use of Salesforce, One Drive, Microsoft Teams & all reporting tools
The ability to present/provide key reporting lines with written and oral feedback on their customer/territory progress
Effective management of expenses
Attend internal meetings/training days
The effective compliance with all legislative, regulatory and financial requirements
Understands WHS Policy and acts to promote a safety culture
The ability to form part of a highly motivated and successful team
Availability & willingness to work some weekends & evenings to attend special events during peak selling periods
Possess a positive attitude and the ability to manage their territory effectively

KEY RELATIONSHIPS:

Personnel

Purpose and frequency

National Sales Operations Manager

Regularly – to keep abreast of state and regional activity

Customer

Daily – to build and maintain customer relationships, to identify & build sales opportunities

National Account Manager

Regularly – to keep abreast of store and competitor activity

Warehouse

Regularly – for customer orders, delivery and product issues

Finance Department

Regularly – for invoicing, pricing, payment matters

Customer Service Department

Regularly – to follow up retailer enquires, spare parts, orders, staff orders

Marketing Department

Regularly – for retailer promotions, NPD, merchandising pos, activation, marketing intel

Date Posted: Jun 17, 2025