Customer Claims Representative

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Sunbeam, Rubbermaid, Sistema, Sharpie, Coleman and NUK, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership and Leadership. 

We embrace and live our values every day, in all we do, together we have built a winning culture in which employees feel a true sense of belonging, fulfillment and satisfaction and act as a force for good.

Summary of the role:

We are recruiting a Customer Claims Representative professional, who is passionate about finance and eager to contribute to our success in the Asia Pacific region. Allowing you to leverage your skills in a professional environment while advancing your career in the finance industry. Reporting to the Claims Manager, you will play an integral role in assisting to manage customer claims.  With a variety of warranty, short supply and pricing claims you will need to be able to work within a team and work independently to meet the required daily KPIs. You will also need to investigate and solve issues related to stock claims. This is a high-volume role that requires accurate diligent processing and ability to cope under pressure

At our company, we believe in fostering a culture of growth and development, where every team member has the opportunity to thrive and excel. As a member of our Asia Pacific regional finance team, you will have access to a wealth of resources and support to help you reach your full potential. Newell Brands prides itself on providing ample opportunities for learning, skill development, and career advancement.

Skills & Experience:

•  Minimum 3 years’ experience in a high-volume accounting roles

• Permanent resident of Australia

•  Be proactive and display a positive can-do attitude

• Strong attention to detail and high accuracy skills

• Excellent customer service and communication 

• Effective problem solving and resolution skills

• Ability to work within a team environment

• Flexible working hours during peak periods

• Ability to foster strong relationships with customers and sales teams

• Experience in SAP and Salesforce is highly regarded, but not essential 

• Exposure within FMCG Industry is preferrable.  

What’s in it for you?

•  Be supported to excel in your role, ongoing learning, and development

• Be a part of a fun, hardworking and people focused organisation

• State of the art offices, great cafes and free onsite parking

• Competitive salary, wellness day, flexibility and so much more…

What will you be responsible for?

• Effectively processing credit claims using SAP and Salesforce systems

• Working closely with customers, sales and customer service to resolve outstanding claims

• Liaising with transport companies and logistic both locally and international

• Efficiently follow up payment for rebilled claims

• Professionally handle high volume transactions

• Identify and implement best practice financial processes and procedures

• And more…

What you need to be successful?

• A high level of problem-solving skill is required.

• Effective conflict resolution and negotiation skills

• Process oriented, meticulous nature and good attention to detail with strong focus on continuous process improvement

• Ability to work well with AR team, Sales, Customer service and Logistics teams.

• Work well within a fast-paced environment

• Make informed decisions with clarity and in the best interest of the business

• Demonstrate ability to interact with all levels within the organisation and external parties

• Ability to report and verbally communicate to senior management

• Confidence to call and discuss rejected claims to customers and/or sales.