Job ID: 14103 

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Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Newell Brands is a leading global consumer goods company with a portfolio of iconic brands including Sunbeam, Food Saver, Coleman, Sharpie and Rubbermaid. With a strong presence across Australia and New Zealand, we are committed to delivering innovation, quality and value to consumers and customers alike.

Our culture is enabled through our core values of Integrity, Teamwork, Passion for Winning, Ownership and Leadership. These values guide everything we do and support a high‑performance culture where employees feel a strong sense of belonging and opportunity.

About the role

We’re looking for a highly organised and customer-focused Customer Service Representative to join our team in Scoresby, on a 12 month full time contract. 

In this role, you’ll manage end-to-end order processing and export coordination, ensuring seamless delivery and exceptional customer experience. You’ll work closely with internal teams and external partners to keep operations running smoothly and efficiently.

What’s in it for you?

• Work with globally recognised brands
• Collaborative and supportive team environment
• State of art offices, flexibility and rewards and recognition programs  
• Career development and growth opportunities
• Be part of a company that values integrity, teamwork and accountability

Key responsibilities

• Process and manage customer orders using SAP/EDI systems
• Respond to customer enquiries on orders, availability and delivery timelines
• Coordinate export shipments, bookings and documentation
• Ensure compliance with Incoterms and international trade requirements
• Monitor backorders and proactively communicate updates
• Liaise with Sales, Supply Chain, Warehouse and Finance teams
• Maintain strong relationships with freight forwarders and logistics partners
• Identify process improvements to enhance service delivery

What you need to be successful

• Experience in customer service, logistics, supply chain or sales coordination
• Exposure to export operations, freight forwarding or international trade
• Strong attention to detail and ability to manage multiple priorities
• Experience with SAP, EDI, CRM or similar systems (preferred)
• Excellent communication and stakeholder management skills
• Proactive, solutions-focused mindset

If you’re looking for a role where you can make an impact and grow your career within a global organisation, we’d love to hear from you.

Apply now and join us!

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.