Customer Service Representative

As our Customer Service Representative, you'll play a key role in delivering exceptional service to our customers while managing end-to-end order processing across both local and international orders.

Working closely with sales, supply chain, warehouse, finance and our global teams, you'll ensure orders are processed accurately, customers remain informed, and every interaction reflects the high standards Newell Brands is known for.

This is a fantastic opportunity for someone looking to build a long-term career with a global organisation that genuinely values collaboration, ownership and continuous improvement.

 What’s in it for you?

• Join a highly regarded global organization - leading the way!

• Play a key role within a collaborative, forward thinking team

• Be supported to excel in your role, ongoing learning, and development

• Be a part of a fun, hardworking and people focused organisation

• State of the art offices, great cafes, and onsite parking

• Competitive salary, wellness day, and so much more…

What you will be responsible for?

• Proactively handle customer telephone queries in relation to product , order status, product availability, and deliveries etc

• Be responsible for inbound calls & emails in relation to orders & product enquiries, faults & warranties

• Use a variety of tools and resources to access product knowledge for troubleshooting purposes

• Adhere to order entry process and accurately input customer orders into system

• Process customer orders via the EDI, SAP and CRM systems 

• Code orders to system requirements, and ensure pricing is accurate on all orders processed

• Liaise with external carriers in relation to stock delivery status

• Actively keep up to date with all new product releases

• Openly liaise with our warehouses regarding progress of customer orders

• Build rapport and communicate with the sales teams and account managers in all order requirements and concerns  

To be successful in this role, you’ll have: 

• Previous experience in a customer service, sales support, logistics and/or supply chain environment

• Previous experience in SAP, Salesforce, CRM and or EDI

• Skilled in using Microsoft Office applications (Excel, Outlook, Word, PowerPoint)

• Strong ability to provide assistance to both internal and external customers in any circumstance

• Be personable, professional and able to work cohesively in an open team environment

• Proactively problem solve and manage customer expectations

• Trustworthy, ability to work effectively with minimal supervision 

• Be professional in appearance and your communication style 

• Highly self-motivated, enthusiastic, and energetic 

• Excellent time management and organisation – strength in prioritising tasks 

• Work well under pressure and be in confident in your decisions.