e-Commerce Operational Success Manager

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Job Summary:

The e-Commerce Operational Success Manager plays a pivotal role in ensuring the seamless execution and continuous optimization of Newell Brands’ ecommerce operations in Mexico. This role focuses on refining end-to-end ecommerce processes and driving operational success across all digital channels.

By bridging cross-functional operations with executional excellence, the role ensures that ecommerce processes are efficient, scalable, and aligned with commercial objectives—driving sustainable growth and high performance.

Key Responsibilities:

Process Optimization & Operational Excellence

• Design, implement, and standardize scalable operational processes that support order fulfillment, inventory accuracy, and ecommerce efficiency.
• Drive continuous improvement initiatives to reduce operational friction and enhance cross-functional coordination.
• Ensure consistent execution across supply chain, customer service, finance, and marketing teams.

Operational Success Leadership

• Lead strategies that elevate executional standards and drive end-to-end accountability across ecommerce operations.
• Monitor key operational metrics such as order accuracy, cycle time, return rates, and fulfillment performance.
• Act as the operational lead for ecommerce Mexico, ensuring that processes deliver both commercial and service objectives.

Performance Monitoring & Insights

• Track and analyze key performance indicators (KPIs) such as fill rate, inventory availability, order delivery times, and returns.
• Provide data-driven insights and recommendations to continuously enhance operational performance and reduce inefficiencies.

Cross-Functional Collaboration

• Partner with demand planning, supply chain, customer service, commercial, and marketing teams to ensure operational alignment across the ecommerce value chain.
• Support joint business planning with key ecommerce partners by ensuring excellence in process execution and operational delivery.

Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or related field; MBA is a plus.
• 5+ years of experience in ecommerce operations, process management, or commercial performance roles.
• Proven ability to scale operational processes in a digital commerce environment.
• Strong analytical mindset with experience in managing KPIs and driving operational improvements.
• Excellent collaboration and communication skills.
• Fluent in Spanish; English proficiency required for regional coordination.

Key Success Metrics:

• Operational KPIs (e.g. fill rate, order cycle time, availability, return rate)
• Efficiency of ecommerce fulfillment and process execution
• Reduction in operational friction or bottlenecks
• Alignment and consistency of end-to-end ecommerce operations

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.